Frequently Asked Questions

 We proudly serve the greater Seattle area and beyond, bringing our convenient, professional services directly to your doorstep. This includes cities like Seattle, Bellevue, Redmond, Kirkland, Shoreline, Lynnwood, Marysville, Federal Way, and more! 

1. Reach Out to Us – Contact us with your needs or questions, and we’ll provide a free, no-obligation quote tailored to your project.

2. Choose Your Service Option – We’re a mobile scanning and digitalization service, meaning we come to you! Whether you prefer in-home service, on-site scanning at your business, or our pickup and drop-off option, we’ll accommodate your preference.

3. The Scanning Process – Using professional-grade equipment, we carefully scan your photos, documents, or other materials, ensuring high-quality results. Everything is handled securely and with the utmost care.

4.  Educational Support –  We provide an easy-to-follow informational handout with tips on organizing your newly digitized files and making the most of your digital archive. 

5. Digital Delivery – Once your items are scanned, we’ll provide your files in your preferred digital format (e.g., USB, cloud storage) for easy access and organization. We will return the physical files to you as well.

6. Follow-Up Support – Have questions or need additional help after the service? We’re just a call or email away! 

 Our affordable pricing, convenient mobile service, professionalism, transparency, and trustworthiness make us the preferred choice for scanning services. Unlike many competitors that outsource work overseas to save costs, we handle every project in-house to protect the safety and privacy of your cherished photos and documents. By avoiding the risks of shipping and maintaining strict quality control, we deliver a secure and reliable experience you can trust. 

 Our affordable pricing, convenient mobile service, professionalism, transparency, and trustworthiness make us the preferred choice for scanning services. Unlike many competitors that outsource work overseas to save costs, we handle every project in-house to protect the safety and privacy of your cherished photos and documents. By avoiding the risks of shipping and maintaining strict quality control, we deliver a secure and reliable experience you can trust. 

 Our digitization process exceeds industry standards, delivering exceptional clarity and detail for your photos and documents. Using the latest generation of professional-grade equipment, we ensure high-quality results that meet the needs of nearly any personal or professional project. For special cases requiring higher resolution or advanced preservation, we offer enhanced quality options tailored to your needs. Whether you’re creating digital backups or preserving cherished memories, your files are handled with the utmost care and precision. 

 Trust is at the core of our service. With our in-home scanning option, you can watch the entire process from start to finish, ensuring your photos and documents never leave your sight. We prioritize your peace of mind by bringing our professional equipment directly to you and handling your items with the utmost care and respect. By offering complete transparency and control over the process, we give you confidence that your cherished memories are in safe hands. 

Please allocate two hours of time for in home service, unless otherwise specified (or choose our pickup and drop-off service).  

We specialize in scanning small and medium size photos and files.

Maximum Size: 8.5 x 14 inches (216 x 355.6 mm, legal size)

We can scan anything under our size restriction, however, pricing heavily depends on whether the documents/photos are in good enough condition to run through our automated scanner. If the paper is significantly, bent, crinkled, or fragile, the price will be significantly higher. We are happy to provide a free quote.

Our Industry Standard Quality (300 DPI) is perfect for most needs, including digital viewing, sharing, and standard archiving. If you’re planning to print larger versions of your photos or need extra detail for archival purposes, our High-Detail Preservation (600 DPI) option is a great choice.

While 300 DPI is included in all packages, 600 DPI is available for an additional $0.05 per photo/document. Most clients find 300 DPI more than sufficient, but we’re happy to provide the enhanced resolution if you need it! 600 DPI IS FREE FOR A LIMITED TIME!

 We offer flexible delivery options:

• Free options: Direct digital transfer or downloadable link.
• Physical options: USB drives ($25) or SSD storage ($95).

Yes, at no additional cost, we will transfer the digital files to your computer, or provide a download link.

Our services are designed for everyone, even if you’ve never used a computer. There’s no need for you to own or operate a computer. We provide an informational flyer to help guide you through the process. We offer an optional MemoryVault Storage service, so you don’t have to worry about losing your files. They’re safely stored, easy to access, and fully backed up.

 We understand the importance of protecting your digital files. That’s why we provide every client with an informational flyer detailing best practices for file security. For those who prefer a hands-off approach, we also offer a file security service for an additional cost.

The 3-2-1 backup rule is like a safety net for your important data. It’s a guideline to make sure you’re protected against losing files, no matter what happens. Here’s how it works:

1. 3 Copies of Your Data: Always keep at least three copies of your important files. Think of it as the original file plus two backups. If one copy gets lost or damaged, you’ve got spares.
2. 2 Different Storage Types: Don’t put all your backups in one basket! Use two different types of storage. For example, you could keep one copy on your computer and another on an external hard drive or a USB stick. This reduces the risk of losing everything to a single type of failure.
3. 1 Offsite Backup: Keep at least one copy in a completely different location, away from your home or office. It could be in the cloud or at a trusted friend's house. This protects your data from disasters like fire, theft, or floods that could affect all your local storage.

 We understand the importance of privacy and confidentiality when handling your data. To ensure its security, we have implemented strict measures throughout the scanning process. With your consent, we will securely retain a copy of your files for 90 days during the transition period to avoid any potential data loss.